Electronic appeals

An electronic appeal is presented in Belarusian or Russian languages.
An electronic appeal from a citizen must necessarily contain:

• surname, first name, patronymic or initials of the citizen;
• address of the place of residence (place of stay) of the citizen;
• statement of the essence of the appeal.

An electronic appeal from a legal entity must necessarily contain:

• full name of the legal entity;
• location of a legal entity;
• statement of the essence of the appeal;
• the surname, first name, patronymic of the person authorized to sign the appeals.

Electronic appeals must be reviewed no later than 15 days from the date of registration, and those requiring additional study and verification - no later than 1 month.
Responses to electronic appeals are sent via the system for recording and processing appeals or in writing to the place of residence (place of stay) of the citizen or the location of the legal entity in cases established by the Law of the Republic of Belarus of July 18, 2011 "On Appeals of Citizens and Legal Entities".
In the event that incoming electronic appeals of similar content from different applicants are of a mass nature (more than 10 appeals), responses to such appeals may be posted on the official website without sending responses (notifications) to the applicants (Article 25-1 of the Law of the Republic of Belarus of July 18, 2011 "On Appeals of Citizens and Legal Entities").

• are not presented in Belarusian or Russian;
• do not contain the citizen's surname, first name, patronymic, or address of residence (place of stay);
• do not contain the full name of the legal entity and its location address, the last name, first name, patronymic name of the director or the person authorized in the established manner to sign applications (for legal entities);
• contain illegible text;
• contain obscene or offensive words or expressions;
• are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, commercial procedural, criminal procedural legislation, legislation determining the procedure for administrative proceedings, legislation on administrative procedures, or in accordance with legislative acts, a different procedure for filing and considering such appeals has been established;
• contain questions that are not within the competence of the addressee;
• the deadline for filing a complaint was missed without a valid reason;
• a repeated appeal has been filed if it has already been considered on the merits and it does not contain new circumstances that are significant for the consideration of the appeal on the merits;
• correspondence with the applicant has been terminated.